If you happen to find a stocked item at a lower price elsewhere, we will match it!
Find an identical stocked item at a lower price and we’ll match it! You can redeem the Lowest Price Guarantee by providing us with evidence of a lower priced product in the form of; sending us a link of the website with the lower price or provide us with an advertisement of the advertised products price. This can be emailed from the Contact Us page, scanned and emailed to us, faxed to us or posted to us. Lowest Price Guarantee applies to all products that are for sale on our website unless a condition below excludes it.
For our Lowest Price Guarantee to apply there are the following additional conditions;
- The competitors product must be identical (e.g. same brand, same model, same colour) and from the same manufacturer. We must be able to reasonably assess that the item being reviewed for a Lowest Price Guarantee is the identical product from the same manufacturer by viewing the evidence provided.
- Adequate confirmation of competitor’s lower price is required and the lower price must be the competitors price at the time we review the request to redeem the Lowest Price Guarantee.
- Competitor must be an Australian retailer.
- When price matching online stores we also take into account the added cost of delivery. The identical product must be able to purchased and delivered via an online store for a total price lower than the one we are offering to be eligible for Lowest Price Guarantee.
- The provision of the lower price (or the inclusion of bonus product or service to a value which betters the lower price if you agree for this to be an alternate means of compensation) will be the sole and exclusive compensation payable to you if you find a competitor with a lower price than us.
- Our Lowest Price Guarantee may be terminated or amended at any time without notice.
- Our Lowest Price Guarantee is subject to you complying with the relevant usual Terms & Conditions of trade.
- Lowest Price Guarantee will not be applied in conjunction with any other offer.
- Determination of whether a product is eligible for our Lowest Price Guarantee is at our sole discretion.
Lowest Price Guarantee is not applicable when any of the following applies;
- Lower price is due to fire or liquidation sales, limited stock offers, members or club prices, or is offered under a joint promotion with a third party;
- Lower price is discounted by use of trade in, coupons, loyalty rewards, redemption of frequent flyers miles, or other offers, incentives or rewards programs to reduce the cost.
- Lower price is discounted because it is second hand, display stock, floor stock, end of line, limited quantity,ex demo, clearance, second hand, or similar.
- Lower price is offered conditionally in any way as part of a promotion or package deal.
- Lower price is not available to the general public.
- The lower price is advertised in classifieds, at auctions, on auction sites. This includes but not limited to products advertised on Ebay, Quicksales, Trade Me, and Buy Me,
- We are unable to verify, using reasonable means, that the lower price or the advertised product is an identical product, or is available for purchase in the quantity required.
- Lower price is not advertised in print media or online.
- Where the only form of verification for a product is via phone call to the other organisation selling the same product.
- Lower price is the result of an error.
- Purchase is for resale or the buyer is a trade buyer or reseller
- We are unable to secure supply of the item in the quantity you require.